Refund policy.
This policy explains cancellations and refunds. A signed scope, invoice, or checkout page controls if it states different terms for a specific engagement.
Priority Product Review
A Priority Product Review is free only when the site or written offer says so. No payment means no refund is due for that stage.
Product discovery operations and implementation
Product discovery operations and implementation are custom professional services. If cancellation is requested before agreed work begins, Foundtro will refund the amount paid. Once review, analysis, implementation, or platform-specific diagnosis has started, refunds are not automatic because the work is custom. If Foundtro cannot perform the agreed scope for reasons within its control, it may offer a partial refund, revised scope, or credit based on completed work.
Ongoing monitoring
Ongoing monitoring is billed monthly only where stated in the written scope. Future renewals may be cancelled before the next billing date. A started billing period is not prorated unless required by law or stated in writing.
Multi-store and custom work
Multi-store work, retainers, and custom scopes follow the cancellation terms in the proposal, invoice, or statement of work. Without a custom term, refunds are limited to unstarted work at Foundtro's reasonable allocation.
Billing errors and refunds
For a duplicate charge, incorrect charge, or refund request, email hannah@foundtro.com with the purchaser name, payment date, and invoice or checkout details. Approved refunds are returned to the original payment method where possible; processors and card networks control final posting time.
Consumer rights
Nothing in this policy limits non-waivable rights under applicable law.